Shipping policy

Last updated: November 2, 2026

Thank you for shopping with Kangaroo Stitch. Please review the processing and delivery information below before placing your order.

Order processing: 1–3 business days

Orders are normally processed within 1–3 business days after payment confirmation. Processing includes preparing and packing your order before it is handed to the carrier.

Delivery: 12–14 business days after dispatch

Estimated delivery time is 12–14 business days after dispatch. This delivery period is additional to the processing time. The estimated total time from payment confirmation to delivery is therefore 13–17 business days.

Business days are Monday to Friday, excluding public holidays. These timeframes are estimates, not guaranteed delivery dates. Carrier disruption, customs clearance, public holidays and other circumstances may affect delivery. Your rights under applicable consumer protection law are not limited by this policy.

Shipping destinations and costs

We ship to the destinations available at checkout. Standard shipping is free for eligible destinations. Availability and any applicable charges are shown before you complete payment. We cannot ship to an address that is not supported at checkout.

Tracking your order

When your order is dispatched, tracking information will be provided by email when available. Please allow time for the carrier to record the first tracking update. If your estimated delivery window has passed or your tracking has stopped updating, contact us and we will help investigate.

Delivery address and order changes

Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible. We will try to help, but address changes or cancellations may not be possible after an order has been prepared or dispatched.

Customs and import charges

International shipments may be subject to customs checks and import charges. Any taxes or duties collected by us are displayed at checkout. Charges that are not collected at checkout may be payable to the relevant authority or carrier, where permitted by applicable law.

Missing, damaged or incorrect deliveries

If your order arrives damaged, is incorrect or has not arrived within the estimated delivery window, please email us with your order number and relevant details. We will review the issue and provide assistance in accordance with our return and refund policy and applicable law.

Contact

For shipping questions, email info@kangaroostitch.shop. Include your order number so we can locate your order.